广发银行资讯

提升客户体验广发银行自助服务全面升级

来源：广发银行　　　小编：朱岳　　　发布时间：2013年02月05日

内容导读：魅力换新颜，奏响新篇章。近日，广发银行3500多台自助设备(包括ATM、CRS和多媒体终端)迎来了近年来最大规模界面改版，全行所有自助设备旧貌换新装、以全新的形象展现在广大客户面前。

Enhance customer experience guangdong development bank self-service overall upgrade

Charm on a new look, a new chapter of playing. Recently, the guangdong development bank more than 3500 sets of self-service equipment (including ATM, CRS and multimedia terminal) ushered in recent years the largest interface revision, son of self-help equipment all old appearance changed new clothes, new image show in front of customers.

It is reported that guangdong development bank the self-service equipment interface revision after five months, adhering to the "concise first, experience is king" design concept, from the UI interface beautification, the front desk business function optimization to the background of the system overall upgrade, all craftsmanship. "Just see let a person shine at the moment, and version before, feel the interface more clear, operation guidelines stronger, such as some common function can quickly find." A are using wide hair negotiable self-help equipment for business customers sincerely plaint.

For the pursuit of excellence customer experience, break the homogeneity competition evil bureau, guangdong development bank consistently seek breakthrough, not only committed to change interface process, more from the most basic needs, from the innovation of experience, the efficient products, to customers dedication "experience the best" electronic banking services. Guangdong development bank launched the first in the industry credit card an inter-bank free reimbursement, he did use debit card can also through the guangdong development electronic channels to achieve an inter-bank trading. "If customers don't have time to go out or inconvenience personally reimbursement, can call his relatives and friends to help, with his friends he did in our bank deposit self-service equipment reimbursement, and do not charge any fee." Guangdong electronic k staff told the author.

In addition, guangdong development self-service bank launched mobile phone booking no CARDS withdraw cash, no card without folding deposit service, the customer need not carry bank CARDS can be anytime convenient withdraw cash deposit. In the guangdong development bank all ATM&CRS and multimedia equipment can also be easy to deal with mobile phone fee, the ticket purchase, water and electricity, gas fees and wait for a variety of business for the convenience of the pay cost.

After the upgrade, guangdong self-service bank will be to bring customers more convenient and comfortable, kind of sweet feeling and trading experience, for customers to create greater value.

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